This Refund Policy outlines the conditions under which refunds, replacements, or store credits may be issued by Peptidex Labs. We are committed to maintaining transparency, fairness, and product integrity throughout the process.
Due to the nature of research-grade compounds, all sales are generally considered final unless otherwise specified.
Refunds, replacements, or store credits are reviewed individually and remain subject to approval after verification by our support team.
Refunds or replacements may be considered under the following circumstances:
Customers requesting assistance must contact support within the approved reporting window and provide relevant order details along with supporting evidence.
Once reviewed and approved, refunds may be processed through the original payment method or issued as store credit depending on the situation.
Approved refunds may require approximately 5โ10 business days to appear depending on banking institutions or payment provider policies.
All Peptidex Labs products are intended strictly for laboratory and research purposes only. Refund eligibility does not override applicable legal, regulatory, or compliance obligations.
